The inquisitive mind: How leaders ask questions to add value to their business

Robert is a well-respected, experienced director, and chair of a well-known listed company. He was attending a training workshop and had just finished presenting a report to a group of workshop participants (all directors of other companies), who were learning how to ask more effective questions.

It was mid-afternoon break, but Robert was standing by himself in the training room looking concerned, absorbed in thought. I asked him if anything was wrong, and he shook his head in a manner that suggested disbelief rather than meaning ‘No’.