The MasterProcess Testimonials

The more we use the MasterProcess the better off we are. In fact, it has become obvious that what we learned from the MasterProcess is actually far more useful than we at first thought. The MasterProcess is extremely effective in empowering staff. Any team that learns it would be unstoppable. What the MasterProcess Program actually gave us was a methodology that allows us to focus on projects, problems or situations and resolve them in a timely fashion. To go into specifics on how the MasterProcess approach has helped our business would take several pages of examples. The best measurable benefits to our business have been the improved results of our Key Performance Indicators – such as profit per project, customer satisfaction and staff capabilities to resolve their delegated issues. It has measurably helped us in making our organization more effective and more profitable.
Stephen Harris, State Manager, Anabelle Bits (IT industry)

The best 2-day investment I’ve ever made.
Diane Lally, Human Resources Director, Ernst & Young

The MasterProcess is one of the most effective leadership, communication, interpersonal and influencing programs I have seen, and it presents a rare opportunity for participants to walk away from a program with practical application the minute you walk out the door. Its practical application to everything we do is amazing (both in business and personal). A ‘must do’ program for private sector and government organisations.
John C. Wood, CEO National Lifestyle Retirement Villages (BRW Fast 100, 2004)

I've used the MasterProcess extensively in my company. It is the most powerful and useful tool I've ever seen for empowering people to solve problems and take action. It's a brilliant communication tool...(and) a brilliant process for turning resistance to change into a positive, proactive commitment to change. In my experience it has no equal.
Cyril Rouhliadeff, Senior Trainer, Telstra (Australia)

A brilliant communication tool, an outstanding process - very powerful!
Beth Wallace, Divisional HR Advisor, B&Q (U.K.)

I coach Senior Executives in major organisations. Although it may seem like an outrageous statement, since I started using the MasterProcess I’ve been able to accomplish in 20 – 40 minutes what previously has taken sometimes months to effect with change-resistant people. More executives are reporting that the sessions help them to get to the heart of the matter more quickly, and to devise strategies that they can implement immediately…(T)hey see the immediate results of being able to unlock their own thought processes and come up with new solutions, and focus their energy to get the results they want. John Matthews, Executive Coach, co-founder Australian Institute of Executive Coaching 

The MasterProcess is an extremely effective way to handle resistance to change, generate involvement, ownership, commitment and responsibility and get results that work. It is just as easy and effective for production staff to use and apply to their work and teams as it is for senior managers to apply to larger corporate issues and problems. It is a direct skill for empowering yourself and others in any business situation. I’ve seen it bring shop floor people together with management in ways that I did not think possible.
Merryl Semple, Trainer, Selleys Chemical Company.

The most powerful process I have ever used, Brilliant, challenging, extremely powerful, practical, empowering. The presentation and material is nothing short of masterful.
Edua Potor. Proprietor, EPC Placements. (Australia)

I've attended so many courses and I would never have believed that any tool could be so effective in such an amazingly short period of time. These two days have provided me with a tool that I can use everyday.
Barry Sampson, e-learning Advisor, B & Q (U.K.)

FDS [a leading UK marketing company] has grown well over 1000% in the past 6 years. This caused considerable cultural, managerial, operational and style changes that had become increasingly difficult to deal with. Following a major strategic review, we started a process of re-alignment with our new direction. I heard about a brilliant change management product in Australia conducted by Christo Norden-Powers, and flew to Australia in June 2002 to go through the MasterProcess section of the product. I knew immediately that it was what we were looking for, so we brought Christo to the UK to conduct a Vision & Strategy program and a series of MasterProcess training programs for our Board, managers and staff. The results have been spectacular. It was so easy to promote through the business and has made huge changes in culture and style very easy to effect. We are very happy with the results.
Paul Turner, Financial Director and principal shareholder FDS (UK)

The MasterProcess is fabulous process for getting fast results in any situation. I’ve been searching for something like for ages. The process is a breeze when working with clients. An excellent process.
Robert Bentley, Shirlaws Business Coaches 

The MasterProcess really works! I am continually amazed at the fast results the process provides. It is extremely beneficial both on a professional and personal level. I would have saved myself a lot of time, energy and anguish if I’d learned this skill years ago. I highly recommend the MasterProcess to all organizations, small or large.
Katie Walls Human Resources Manager, Ernst & Young.

The MasterProcess is the best communication process for handling change and finding solutions that I have ever seen."
Robert T. Shannon, Managing Director, Shannon Classic Car Insurance

During the Program I applied the MasterProcess and worked out a strategy for implementing a business opportunity that is worth around $750,000 a year to my company. In addition to that opportunity, I estimate the value of the MasterProcess to my work over the next 12 months to be in the hundreds of thousands of dollars by applying it to design issues. I experienced significant insights in the MasterProcess program. It was interesting, entertaining and enlightening. More importantly, it provided me with a simple, elegant, effortless methodology to clarify issues, develop new designs and to provide a clear basis for decisions and direction.Richard Hammond, Director of Design, National Lifestyle Villages 

The MasterProcess provides a framework to address problems and, more importantly, change in the workplace. The MasterProcess enables me and others to take responsibility for quickly and creatively finding a suitable outcome or opportunity. I wish I’d learned this skill at the beginning of my career!
Janine Mathews, Marketing & Promotions Manager, Murdoch Magazines.

We used to have team meetings that normally took a day, and then we still hadn’t resolved the issues. After we learned the MasterProcess, in 4 hours all the tabled issues had been discussed and given owners and we had achieved it in half the time. Since learning the MasterProcess our team is more empowered, enthusiastic and positive.
Charlotte Richardson – Virgin Account Manager FDS (UK)

I was initially skeptical. …however, I felt refreshed and focused as a result of the program. I am delegating more because the MasterProcess allows me to check that the right message has been received. I am out of the detail, able to lift my level and plan more strategically and have moved away from fire fighting. My people are generating more ideas and working more efficiently. We are reducing costs because we are working smarter. In the last 4 weeks we have had a 25% uplift in conversions on sales per person. In summary, I feel less stressed, more in control and happier.
David Hamblin – N Power Account Manager FDS (UK)

The MasterProcess is a powerful, structured process to get to the heart of the issue efficiently and quickly. Well worth the time attending. A very useful process.
Phillip Kerr, Manager, HR, Queensland Rail (Rail Transport)

The MasterProcess is a powerful , versatile tool that we use on a daily basis to grow our recruitment business. We apply the MasterProcess in several ways:…
2] The MasterProcess assists us in our initiatives for business development - to assist the client to be clear about what they really want from our company, to determine whether we have a match with the client and to find new solutions (with the client) to meet the client’s needs.
3] Internally, we use the MasterProcess to coach our staff to solve problems, develop opportunities, develop responsibility, ownership and commitment and a ‘can do’ self-reliant approach to their work, which in turn improves service levels, effectiveness of staff and frees up the partners to work on the business.
Claire Baistow, CEO, EastSide Personnel

I am amazed at how fast the MasterProcess works. When I interview my clients I am able to quickly establish their real needs in relation to their financial affairs. This allows me to get to the heart of the matter more quickly and easily. I then apply the MasterProcess with my clients to create business strategies that really work for the client, because the MasterProcess enables us to tailor strategies that work best for the higher outcomes that the client wants. It develops powerful commitment and ownership for the client. I also use the MasterProcess as an interview technique for selecting new personnel, as it elicits what candidates really want from their work, and enables me to find the best person for the job and our business culture.
Janice Melville, Principal, Accounting for Wealth

It’s great to learn a process that has such integrity. I can use the MasterProcess skills to gain commitment to processes I’m introducing, to move others out of their rut, to improve my own solutions and move to action quickly.
Janet Smith, Manager, Transformation & Discovery, Murdoch Magazines.

I learned heaps! If I’d known the MasterProcess last month, I could have got my work done in half the time.
Julianne Sparke , State Manager MTE