Outcomes
After attending the MasterProcess Workshop you will be able to
- Help others solve their own problems and issues
in minutes
- Use a simple 6 step process to help others create
and develop strategies and opportunities that work for them and
your business
- Gain full commitment of stakeholders
- Rapidly elicit the essence
of people’s
needs, values and emotional driver and create strategies/solutions/options
to meet those needs.
- Turn resistance, criticism, objections, and negativity
into positive solutions and opportunities in seconds
- Recognize and challenge the key thinking and
language patterns that people use to avoid responsibility, or
to deceive.
- Enable yourself and others
to think, speak, and listen in terms of ‘facts’ or
sensory-based information, rather than assumptions.
- Easily clarify the meaning of what people say.
- Help others get to the point quickly
- Understand the other person’s
reality/map and where to fill the gap between your perspective
and theirs
- Clarify the perceptions, attitudes, beliefs and
values of all parties, and the data on which they are based and
elicit the underlying facts/data on which decisions and claims
are made
- Ascertain the veracity or accuracy of factual
statements, opinions and assumptions.
- Identify (and if necessary challenge) facts and
assumptions on which a decision was, or might be, made
- Recognize the language that
limits a person’s
state of awareness and ability to function effectively
- Identify the motivator/ purpose/
vision that will drive other people’s decisions and commitment, enabling
you to adapt your presentation to the other person’s key
persuasion indicators
- Ask questions and use language
patterns that shift a person’s state of awareness and
releases them to function optimally
Benefits
- Develop a solution/action culture
- Reduce time, cost and anxiety associated with
problems, issues and negativity
- Increase the energy, focus and commitment of
your people and suppliers
- Retain customers /clients by solving their problems
and complaints-fast
- Develop viable business relationships/solutions
- Substantially reduce duration, and increase effectiveness,
of meetings
- Reduce time-wasting conflicts, disputes and dissatisfaction
- Manage people more effectively
- Free up your time for the work you should be
doing
- Improve team focus and motivation
and ensure that deadlines aren’t missed
- Create a clearer focus for action and reduce
procrastination
- Increase ownership of, and reduce resistance
to, solutions and strategies
- Faster, more accurate communication;
- Match your solutions to the
other person’s
emotional driver and create your outcomes with less effort
- Delegate more effectively and avoid misunderstandings
- Increase prospects of successful implementation
of actions
- Save time, energy, and money by clarifying meanings,
cutting through BS, excuses and blame
- Improve customer service
- Accelerate process improvement
- Empower people
- Improve your own effectiveness and influence;
- Develop an open and honest, action oriented culture;
- Make more effective decisions and action plans
- Build a common platform of understanding from
which to communicate/negotiate
- Proceed from a position of accuracy; increased
certainty of outcomes and improved choice
- Maintain a confident internal state under pressure
- Defuse antagonists; never be fazed; handle objections
and criticisms with finesse
- Reduce/eliminate unnecessary argument and conflict
- Reduce time wasted on blame, excuses, justification,
positioning and posturing, procrastination and circular discussion;
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