Case
study – Cultural change FDS Group is a leading
Field Marketing business in the UK that has grown rapidly
over the past 6 years. The company realised that to continue
to grow, the culture and organization had to change – to
facilitate the growth required and to empower the talented
people in the organization to contribute fully to that
growth. FDS decided to use
the MasterProcess and the Change
MasterProcess Vision & Strategy programs
to facilitate this change. It found results
very quickly. Paul Turner, Financial
Director and principal shareholder, takes up the story: “FDS has grown well
over 1000% in the past 6 years. This caused considerable
cultural, managerial, operational and style changes that
had become increasingly difficult to encompass. Following
a major strategic review, we started a process of re-alignment
with our new direction. I heard about a
brilliant change management product in Australia conducted
by Christo Norden-Powers, went over to Australia in May
2002, saw it, returned the UK to discuss it with my Board
and then flew again to Australia a month later to go through
the MasterProcess section of
the product. I knew immediately
that it was what we were looking for, so we brought Christo
to the UK in July 2002 to take our own Group Board through
the MasterProcess and Vision & Strategy process. Christo returned
to the UK a month later and began the next stage of cascading
implementation and buy-in from our people, conducted a
series of MasterProcess training
programs for our managers and staff... The results have
been spectacular. It was so easy to promote through the
business and has made huge changes in culture and style
very easy to effect. We are very happy
with the results – so much so that we... set up a division
to market and deliver the programs to our clients in the
UK.”
|